1. Returns Policy

• We do not accept returns for change-of-mind, unwanted items, or incorrect selections.

• Due to the nature of our products, all sales are final once an order has been placed.

• Please review product descriptions, ingredients, and usage instructions before completing your purchase.

2. Refund Policy

• We do not offer refunds for change-of-mind or if you simply no longer want the product.

• Orders cannot be cancelled once they have been processed.

• Refunds will not be issued for:

  • Wrong product ordered

  • Change-of-mind

  • Personal dislike of scent, colour, or texture

  • Incorrect address provided at checkout

3. Product Use & Information Disclaimer

• All product information provided on this website is for general guidance only.

• You acknowledge that you are responsible for ensuring the safe and appropriate use of any product you purchase.

• We are not responsible for any damages, loss, injury, or adverse reaction resulting from:

  • Misuse of products

  • Failure to follow instructions

  • Allergic reactions

  • Reliance on information presented on this website

4. Limitation of Liability

To the fullest extent permitted by law:

• Soap & Candles Australia is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or information.

• You agree to use all products at your own discretion and responsibility.

• Our website content is provided “as-is” without warranties of any kind.

5. Order Issues

If you have concerns about an order (e.g., missing items, damaged during delivery), please contact us within 48 hours of receiving your package so we can assist where possible.

📩 Address :Brisbane, QLD, Australia

6. Policy Updates

We may update this policy at any time to reflect changes in our processes or legal requirements.
Updates will be posted on this page with a revised “Last Updated” date.